Brazil
Standalone Application
Resource Scheduling extends Field Service Management's scheduling engine to cover equipments. Instead of dispatchers manually managing equipment assignments separately from crew assignments, they assign tools and parts to work order tasks alongside the technicians who need them, matched by skill and availability with the same precision used for crew formation. Technicians arrive equipped with both the required skills and necessary parts to complete the task on the first visit.
Key capabilities
- Organize equipment into categories that mirror your fleet and inventory structure
- Assign skills to equipment instances so tools are matched to task requirements automatically
- Schedule equipment directly to work order tasks and crews alongside technician assignments
- Include equipment in crew formation so crews are built complete—people and tools, ready to go
Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
Not applicable for this application version.
Requires ServiceNow Field Service Management.