The Service Graph Connector for Observability - AppDynamics enables customers to easily and correctly import CIs, Maps, and Events from AppDynamics to the ServiceNow CMDB.
The Service Graph Connector for Observability - AppDynamics imports the following data types from AppDynamics to the ServiceNow CMDB:
- Tags
- Servers
- Node
- Tier
- Business transactions (BT) (optional)
- Application
A Service Map is created using the relationship between various applications, application services, and infrastructure elements.
(Optional) Ability to configure the ingestion of events through Event Management and automatically correlate events to the discovered CIs.
- Accurate classification into the appropriate configuration item (CI) classes: applications, application services, and servers.
- Elimination of superfluous data that would otherwise clutter the service maps.
- Option to manage business transactions (BT) and applications, while also handling events.
New
- Added support for multi-instance setup.
- Required plugins and products
- ServiceNow IntegrationHub Action Template - Data Streaming
- Integrations Commons for CMDB (from ServiceNow Store)
- CMDB CI Class Model (from ServiceNow Store)
- ITOM License
- ITOM Discovery License
- Observability Commons - Only required for event ingestion. This dependency must be installed prior to installing this application. This app is hidden and can be found at the link in the Supporting Links section.
The use of this Service Graph Connector requires a subscription to a Subscription Unit based IT Operations Management (ITOM) Visibility or ITOM Discovery application. Managed IT Resources (as defined in Section 1.1 of the ServiceNow Subscription Unit Overview - https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-subscription-unit-overview.pdf) created or modified in the CMDB by this Service Graph Connector, but not yet managed by ITOM Visibility or ITOM Discovery, will increase Subscription Unit consumption within that application. Customers should review their current Subscription Unit consumption within ITOM Visibility or ITOM Discovery to ensure available capacity.
Optional: Ingestion of events requires a subscription to a SKU that entitles customers to Event Management