Brazil Patch 1, Brazil, Australia Patch 6, Australia Patch 4, Australia Patch 3, Australia, Zurich, Yokohama
Standalone Application
The Retail In-store Operations application allows store team members to report and track in-store operational issues, whether for routine or cyclical demands. This ensures that issues are documented and monitored for consistent execution and support.
- Enhance operational efficiency by standardizing the reporting, tracking, and resolution of in-store issues with the new Retail In-store Operations case type. With structured task assignments and tracking, you can reduce the time to resolution.
- The in-store operations case type streamlines problem solving across staffing gaps, equipment failures, and customer escalations, enabling quick issue closure and consistent tracking across all locations.
- Ad-hoc case and task creation via RSM Mobile (Report an Issue).
- Fulfilment via RSM Mobile and Retail Service Portal for both plan-based with embedded questionnaires(in-store plan) and ad-hoc cases and tasks.
Changed
- Changes have been made to replace usage of the “Origin” field with the new “Template item” field.
- Moved the "My Work" screen segment to Retail Mobile. Original sysid retained to preserve any customer changes.
- Added support for Ad-hoc case and task creation via RSM Mobile (Report an Issue)
- Fulfilment via RSM Mobile and Retail Service Portal for both plan-based with embedded questionnaires (in-store plan) and ad-hoc cases/tasks
Not applicable for this application version.
The following plugins are installed with the Retail In-Store Operations application:
- Retail Core (com.sn_retail_core)
- Retail Mobile (com.sn_retail_mobile)
- Field Service Work Configurations (com.snc.fsm_work_types)
Role required to install the application: Administrator (admin)
Other Requirements: - Java 21 compatibility.