Brazil, Australia
Standalone Application
Provides visual action status indicators on customer service cases so agents can quickly identify cases that need attention or are blocked, and prioritize their work accordingly.
Provides visual action status indicators on customer service cases so agents can quickly identify cases that need attention or are blocked, and prioritize their work accordingly.
Fixed: The case state reverts from Resolved to New when an associated incident or change record is updated.
Not applicable for this application version.
- Required plugins and products
- Customer Service (com.sn_customerservice)