Brazil, Australia, Zurich, Yokohama Patch 8, Yokohama Patch 4
Standalone Application
CMDB success advisor improves CMDB health by aligning data‑quality efforts to the business outcomes that matter most.
It enables a focused, outcome‑driven approach—helping administrators define scope, track health with tailored metrics, and resolve issues through guided recommendations.
Designed for continuous improvement, the advisor simplifies root‑cause analysis and remediation to maintain reliable, trusted CMDB data that evolves with business needs.
- Outcome‑based CMDB guidance aligned to business priorities
- Prebuilt dashboards with targeted health metrics for supported use cases*
- Guided and automated remediation for targeted CMDB data issues and governance‑related settings
- Recommended integrations (Discovery patterns and Service Graph Connectors) for accurate data ingestion
- Administrator‑friendly experience with no deep CMDB expertise required
*Supported business outcomes include:
-
- Software Asset Management (SAM)
- Hardware Asset Management (HAM)
- Data Foundations
New
- Deduplication and Stale CI remediation agents are now available in Data Foundations advisor, enabling remediation directly from advisor-generated remediation plans.
- CMDB ingestion optimizer agent is now available in SAM advisor, recommending the best-fit ingestion sources and configuration actions to improve CI coverage and attribute completeness.
- Enhanced principal class recommendations using weighted scoring based on class category, operational criticality, and CI footprint, with improved exclusion-based recommendations.
- Extended KPI trends from 3 to 6 months across Data Foundations, HAM, and SAM advisor, including trend charts on remediation cards.
- Added managed-by-group sync status visibility in Data Foundations advisor and principal class scope change confirmations in HAM and Data Foundations advisor when ITSM CI filtering is enabled.
Changed
- Staleness KPI now uses the platform Staleness agent metric when available, with fallback to the legacy calculation.
- Duplicate CI KPI now includes all duplicates with active remediation tasks.
- Enhanced remediation action context and dashboard summaries.
Removed
- Legacy "CIs not updated in last N days" indicators when the new staleness metric is active.
- Undo removals functionality, replaced by scope change confirmation.
Not applicable for this application version.
- Required plugins and products
- CMDB Workspace application (sn_cmdb_ws)
- SGC Central application (sn_sgc_central)
- Hardware Asset Management application (sn_hamp)* to be entitled for accessing "CMDB success advisor for HAM"
- Software Asset Management application (sn_itam_samp)* to be installed for accessing "CMDB success advisor for SAM"