Integration spoke for connecting ITSM Procurement with SHI International Corp APIs for Purchase Order automation. Adds a Flow Action for submitting purchase orders to SHI, and a REST API in your instance to enable SHI to provide updates during the Purchase Order lifecycle; the REST API also enables SHI to automate loading Products/Catalogs* into your instance for items available for order by your users.
Are you looking for a way to automate updates of your Service Catalog with supplier items available for order? Our application can automatically populate your Vendor Catalog items table so that you can populate your Service Catalog*.
Have your IT teams been fielding Service Desk tickets and manually submitting Purchase Orders on SHI.com to get products delivered to end users? You can use ITSM Procurement and our application to automate this task and eliminate manual order entry.
Once you place an order with a supplier, are you manually tracking status, shipments and loading of assets? Our application can automate the receipt of Order Status, Tracking Numbers, and Serial Numbers (for hardware items) to your instance, to enable you to automatically notify users of shipments and create assets in your downstream processes.
* Requires some manual customization to enable creation of Catalog Items.
- Vendor Catalog Items synced to SHI International Corp catalog
- Submit orders to SHI Order Request API
- Order Status Updates (Confirmations) returned when order is confirmed
- Tracking and Asset information (Serial Numbers and Asset Tags) pushed into your instance
Added virtual stockroom and transfer order capabilities
All plugins required:
Procurement
All system table permissions required:
x_502060_proc_int.SHI Inbound Service
Other Requirements:1. Must be an existing customer of SHI International Corp to use this Application.
2. The application accomplishes automatic Vendor Catalog Item creation, when enabled, by using the same out-of-box ServiceNow Procurement application API’s that perform this work when a user publishes a Product Model to the Catalog.
It is necessary to create a new Script Include that exists in Global scope and is accessible to outside scopes, to act as a bridge for calls to the inaccessible Procurement API
The required script is bundled with the application as a Fix Script included in the Application’s scope; the customer must manually create the helper script include by copying the contents of the Fix Script into a new Global script include of the same name.