Visa Inc. is a world leader in digital payment technology that connects individuals and businesses. Visa Resolve Online (VROL) is Visa’s end-to-end dispute management platform. The ServiceNow® Financial Services Operations Integration with Visa enables financial institutions to integrate with VROL APIs using the Visa Spoke Actions to manage various dispute lifecycle events, such as performing transaction search, creating dispute case, submitting dispute questionnaire, and reporting fraud.
This application provides the framework for supporting any dispute resolution use case on ServiceNow which requires integration with VROL. The predefined subflows address certain primary integrations like creating a dispute case, reporting fraud, and submitting a dispute questionnaire; customers can also expand the integration layer to support any business need.
The integration app provides an adapter layer to plug into the dispute workflows and effectively manage dispute resolution, making it a simple, effective, and efficient solution.
- Manage dispute lifecycle events such as case creation and questionnaire submission.
- Data model elements that capture the information used in subflows.
- New
- Added a "Process Incoming Acceptance Batch Queue" subflow that processes incoming batch queue acceptances, handling DISPREQ and PAR transaction types and skipping recalled dispute IDs.
- Fixed
- The "Look Up Transaction Details" flow now runs as a user with the required flow executor role, resolving an issue where the flow would fail for non-admin users.
- KMF Password2 decryption is now restricted to a dedicated script map, preventing unauthorized scripts from invoking the credential utility directly.
Permissions and roles:
- System administrator (admin) role is needed for the installation.