The ServiceNow CMDB Integration enhances configuration management real-time visibility into BlueCat Integrity assets, to improve ticketing automation and analysis.
The Adaptive Plugin enables enterprises to synchronize their network and device assets from BlueCat Integrity Address Manager into a common configuration management system.
Users of this plugin benefit from:
Centralized Management - Eliminate variability gaps across systems BlueCat assets can be managed from ServiceNow in real-time, reducing the need to login and out of multiple tools and systems.
More Visibility - Gain more context into devices and networks Bring together multiple sources of asset metadata for easy browsing and reducing inquiries to DDI teams.
Improved Compliance - Ensure a configuration management paper trail All changes made to BlueCat assets from service now are logged
Incident Management - Improve time-to-investigate incident tickets Analysts can quickly correlate incident tickets to BlueCat data without leaving ServiceNow.
Features
Devices:
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Inventory
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Create/Update/Delete from CMDB
Networks:
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Inventory
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Create/Update/Delete from CMDB
BlueCat DNS/DHCP Servers:
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Inventory
Admin Configuration:
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Import/Sync
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Create/update/delete from CMDB are each configurable on device type and network for granular control
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Mapping of device types configurable.
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Declaration of CIDR boundaries for network import
A central capability is seamless synchronization of BlueCat Integrity Gears and related infrastructure — including computers, routers, switches, networks, and servers — directly into our custom made tables in ServiceNow (for example x_bcn_bluecat_cmdb_integrity_computer)
Highlights
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Reworked integration to align with ServiceNow best practices and avoid extending CMDB tables
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Introduced new Integrity data model:
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Integrity IP Networks
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Integrity Computers
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Integrity IP Switches
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Integrity IP Routers
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Integrity Network Gears
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Integrity Servers
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Notes for New Customers
This release reintroduces the BlueCat CMDB Integration application to the ServiceNow Store. As previous versions have been withdrawn, this version should be considered the initial release for all new customers.
Deprecated
The following legacy BAM tables are no longer used:
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BAM Networks
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BAM Computer
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BAM Switches
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BAM Router
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BAM Device Gear
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BAM Servers
Notes for Existing Customers
The legacy tables have been retained for reference purposes only. They allow customers to review and compare historical data with the newly synchronized data in the new tables.
No ServiceNow products and plugins are needed.
Other Requirements:- BlueCat Address Manager 9.5.0+
- BlueCat REST API 25.3+