Brazil, Australia Patch 5, Australia Patch 4, Australia Patch 1, Australia, Zurich Patch 12, Zurich Patch 11, Zurich Patch 3, Yokohama Patch 8, Yokohama Patch 6
Standalone Application
The Scan Engine is a ServiceNow application designed to automate recommended practice enforcement, manage technical debt, and optimize workflows across ServiceNow environments. It enables administrators and developers to proactively identify, remediate, and track issues through real‑time, on‑demand, and scheduled scans, ensuring continuous improvement in platform health and compliance. Integrated directly into the development lifecycle, it provides real‑time checks within App Engine Studio and script editors to prevent non‑compliant changes before they reach production, while offering intelligent fix suggestions to accelerate resolution.
- Real-Time Compliance: Embedded validations in App Engine Studio and script editors to prevent non-compliant changes during development.
- Expanded Scan Types:
- Instance Scan (Scheduled/On-Demand)
- Full Scan
- Delta Scan
- Update Set Scan
- Application Scan
- Instance Scan (Scheduled/On-Demand)
- Governance Workflows: Exception handling and approval processes for flagged findings.
- Third-Party Integrations: Jira, Azure DevOps & other integration for remediation tracking.
- Role-Based Access Control: Three roles -
- Scan Admin: Full configuration and management
- Scan User: Initiate scans and view results
- Scan Read User: Read-only access
- Domain Separation Support: Ensures data isolation and flexible external integrations per domain.
New
- Category-weighted Instance Health Score: The Instance Health Score now uses a category-weighted calculation across Security, Performance, Manageability, Upgradeability, and User Experience to provide a more representative view of overall instance health.
- Consistent scoring across scan types: Full and Delta scans now use the same instance-wide counting scope, providing consistent score calculations across both scan types.
- Human-readable finding numbers: Each scan finding now includes a unique, human-readable number, making findings easier to reference, track, and manage.
Changed
- Faster On-Demand Definition Scans: On-Demand Definition Scans now evaluate only the files relevant to the selected definitions, improving scan performance and reducing processing time.
Fixed
- Fixed an issue where the Fix with Now Assist button remained enabled when the associated skill was deactivated.
- Fixed an issue where on-demand scan requests did not return the correct asynchronous response code.
- Improved input validation and error handling for Scan Engine REST API endpoints.
- Resolved a security vulnerability in the exception modal.
- Added the missing access control for exception reason lookups.
- Fixed an issue where dashboard links did not open correctly in Next Experience.
Not applicable for this application version.
N/A