AI-assisted, script-based integration for ServiceNow. Two-way sync for incidents, problems, change requests & more with Jira, Azure DevOps, Salesforce, Zendesk, Asana, Freshdesk, Freshservice, and more. Full scripting flexibility with built-in governance and traceability.
Handle any integration scenario – no matter how complex. Exalate's Groovy-based scripting engine gives you complete flexibility to map fields, transform data, and automate workflows exactly as your business requires. No templates. No limitations.
New: Unified Management with SyncRoom
Manage all your Exalate connections from a single console at exalate.app:
- View and configure both sides of any connection in one place
- Test configuration changes safely with TestRun before going live
- Track every script change with built-in version history and rollback
- Full audit trail of configuration changes across your integration network
- Aida AI assists with script generation and error resolution
Two-way sync that keeps both sides in sync:
Real-time bidirectional synchronization keeps your ServiceNow data aligned with connected systems. Full issue history preserved. Initiate sync from either side of the connection.
What you can sync:
Sync any ServiceNow entity available via REST APIs – incidents, problems, change requests, catalog tasks, RITMs, cases, stories, defects, and custom entities. Map fields exactly as your workflow requires.
Governance and traceability built in:
- Script versioning with rollback to previous configurations
- Traceable change history across all connections
- Visibility into sync status and queue across your entire network
- Troubleshooting dashboard to detect, investigate, and resolve issues
Trusted security:
ISO 27001 certified. Single-tenant cloud infrastructure – your data stays isolated. JWT access tokens, TLS 1.2/1.3 encryption, role-based access.
POPULAR USE CASES
- Create an incident in ServiceNow, Exalate automatically updates the issue in Jira
- Sync Github issues with any ServiceNow entities
- Sync Incidents, CMDB, Change Requests, Problems, and Custom Fields Between ServiceNow & other ITSM systems
- Sync SLA Records & maintain State Updates from ServiceNow Incident to entity on the remote side
Book a call with an integration engineer to discuss your ServiceNow integration at exalate.com/book-demo.
Or start a free 30-day trial.
- Pick between a No-Code Mode (Free Plan) & Script Mode (Premium Plan)
- Real-time synchronization across multiple systems
- Choose the sync direction (one or two-way)
- Automate with triggers based on native query language
- Use Bulk operations to sync a large number of entities at once
- Sync data from any ServiceNow entity
- Sync +100 fields
- Sync Scrum Tasks, Defects, Enhancements.
- Sync Entities to an Import Set