0
6.0.4
Zurich, Yokohama, Xanadu, Washington DC, Vancouver, Utah
The ServiceNow® Agent Client Collector (ACC) can be installed on infrastructure components, such as servers and endpoints. It executes commands on the host machines and sends output data to the ServiceNow instance. The ACC is a single software agent for ServiceNow and enables the following use cases:
- Visibility and Monitoring
- Hardware and Software Asset Management
- Security Incident Response
- IT Service Management
Managing the Agent Client Collector with a ServiceNow instance is part of the Agent Client Collector Framework application.
The ACC application provides centralized agent management. ACC Framework is the foundation for applications that run on it. It is suitable for on-premises servers, VMs, and cloud instances (AWS, Azure, GCP), as well as end-user desktops and laptops.
Supported Operating Systems on x86_64 architecture for this version:
- Linux
- Red Hat Enterprise Linux and Rocky Linux, Oracle Linux - OL 7, 8, 9
- CentOS 7, CentOS Stream 8 and 9
- SLES 12, 15
- Ubuntu 18.04, 20.04, 22.04 LTS and 24.04 LTS
- Debian 9, 10 and 11
- Amazon Linux 2, Amazon Linux 2023
- Microsoft Windows
- Windows Server 2012, 2012r2, 2016, 2019, 2022, 2025
- Windows 10 Enterprise Edition
- Windows 11 Professional and Enterprise
- MacOS (x86_64 only)
- 10.15 - Catalina
- 11 - Big Sur
- 12 - Monterey
- 13 - Ventura
- 14 - Sonoma
- 15 - Sequoia
- 26 - Tahoe
Supported Operating Systems on ARM64 architecture for this version:
- MacOS
- 12 - Monterey
- 13 - Ventura
- 14 - Sonoma
- 15 - Sequoia
- 26 - Tahoe
Note: ACC-M and ACC-L are supported only on server operating systems. ACC-F does not support Virtual Desktop Infrastructure (VDI) environments.
v6.0.4
Fixed:
Agent Installation & Upgrade:
- Fixed Ubuntu single-line installation failure.
- Removed %COMSPEC% dependency for the Windows MSI installer.
- Deterministic Agent ID now uses MAC addresses from all interfaces on the installation endpoint, regardless of whether the interface is active.
- Fixed memory leak caused by a timer that never terminated.
- Unified handling of all WebSocket error codes under the same backoff/retry logic to prevent continuous reconnection attempts.
- Included self-test in the allowlist for upgraded agents.
- Added full upgrade support for non-English laptops where system encoding is not UTF-8.
Data Collection:
- Fixed data collection failure when running_process is empty, which previously caused an incorrect IRE error.
- Fixed RAM data not being retrieved on some Windows hypervisors.
- Fixed ACC incorrectly setting the primary IP address to a deactivated network interface.
Changed
- Windows: model_id is now populated by ACC-VC and is no longer part of basic data collection.
- MID Server or ITOM Cloud Services (ICS) for sending data to the ServiceNow instance
- Configuration Management for Scoped Apps (CMDB)