Brazil, Australia Patch 5, Australia Patch 4, Australia Patch 1, Australia, Zurich Patch 12, Zurich Patch 11, Zurich Patch 3, Zurich, Yokohama Patch 8, Yokohama Patch 6, Yokohama
Standalone Application
ServiceNow Impact is a customer success product powered by AI and human expertise that helps customers maximize the power of the AI Platform for business transformation. Impact provides customers with the support and expertise they need to get to value fast. Add the app to your instance today.
- Product adoption roadmap: Visualize your ServiceNow product capabilities in one place, and build an adoption roadmap aligned to your business needs
- Value dashboards: Measure the business outcomes and business value achieved across your ServiceNow journey
- AI-powered recommendations: Accelerate adoption and time to value with tailored recommendations for content, training, Accelerators, and more
- Accelerator catalog: Suite of fixed-scope engagements designed to help you quickly achieve a specific outcome
- Platform health: Platform Health demonstrates how well you're aligned with ServiceNow's technical best practices, provides improvement recommendations, and helps you monitor the overall health of your instance
Impact Store App — October Release
Get more value from ServiceNow, right inside your instance. This release streamlines setup, sharpens your health score, and helps you turn insight into action.
What's New — Starting October 8
- Onboarding - Impact Setup Hub
Setting up Impact is now faster and simpler. The new Setup Hub replaces the old linear, text-heavy Guided Setup with a modern experience where admins can:- Register instances automatically or manually
- Verify the connection
- Start data migration
- Review your assigned squad and manage instance access
- Platform Health - Instance Health Score
Your Instance Health Score is now more reliable. It uses a risk-weighted model that evaluates five areas independently — Security, Performance, Manageability, Upgradeability, and User Experience — before combining them into one overall score. Each definition is measured against a fixed reference point, so a change to one finding won't affect unrelated checks or categories. Full and Delta scans now use the same instance-wide counting scope, giving you more stable, comparable score trends over time. - Value
- IVM Data Collection App Discovery: Find all Impact Value Management (IVM) data collection apps in one place, grouped by product line, on both the ServiceNow Store and the Impact Store App.
- Enhanced CSM & HR Outcomes: Explore improved outcomes for CSM and HR, built on current ServiceNow platform capabilities with updated data instrumentation and calculation logic.
- Estimated Data Customization: Use the Impact Product Console to view and customize estimated data definitions — switch any estimated metric to real, verified data, connected directly to Manage Objectives and Outcomes.
- Accelerators - Multi-Participant Maturity Assessment & Prescriptive Action Planning
- Staff Multi-Participant Maturity Assessment: Invite your team to complete domain-specific surveys independently. Once collection closes, responses aggregate into comparative scores, a heat map, and question-level detail — giving you a fuller, more accurate picture than single-user input.
- Target Maturity Level Prioritization: Set a target maturity level per domain and compare it against your current scores. The system surfaces question-level gaps so you can prioritize which domains to improve first.
- Prescriptive Action Plan Generation & Export: Generate recommended actions for each prioritized domain, assign owners, and add notes. When your plan's ready, export it as a styled Excel workbook with a summary tab and a tab for each domain.
Not applicable for this application version.
N/A
Other Requirements:Ensure that you are on the latest version of Licensing Engine Plugin for your release. The Impact Store Application relies on the latest version of the Licensing Engine Plugin to get the Impact entitlements into the instance. Not being on the latest version of the Licensing Engine Plugin may cause issues in obtaining the licensing entitlements.