13
13.0.0
Zurich, Yokohama, Xanadu
Integration
NinjaOne's bidirectional integration with ServiceNow streamlines IT operations, ensuring that Managed Service Providers and IT teams have up-to-date information to quickly identify and respond to users and incidents.
With NinjaOne, ServiceNow Devices are automatically synchronized and created, and ServiceNow Incidents are generated as NinjaOne alerts arise. These incidents are continuously updated as conditions change, providing real-time accuracy and ensuring devices remain continually healthy, which enhances overall IT infrastructure stability.
This seamless integration between the NinjaOne and ServiceNow platforms enhances and simplifies IT management, reducing business disruptions and increasing user satisfaction.
- Synchronize NinjaOne devices seamlessly into the ServiceNow CMDB.
- Automatically log incidents in ServiceNow based on NinjaOne alerts.
- Access detailed device insights within ServiceNow, including device URL, remote connection URL, last login name, OS details, private IP address, product key, and custom fields for enhanced visibility.
- Quickly launch remote sessions with NinjaOne Remote directly from ServiceNow.
- NinjaOne added Patch Scanning and Application actions to the Configuration Item Actions button, eliminating the need to switch platforms.
- NinjaOne enriched default transform maps with additional data fields, improving configuration item visibility for technicians.
- NinjaOne resolved a domain separation issue that caused CI Class components to be created in the Global domain instead of their intended domain.
- NinjaOne fixed an issue where uninstalled software remained linked to its associated configuration item.
- NinjaOne fixed an issue where software matching failures caused duplicate configuration items.
- Supported ServiceNow release version.
- Have a working internet connection.
- Use Servicenow supported web browser.
- Install/Configure the ITSM Plugin In ServiceNow
- Must download and Install the NinjaOne Integration application from the Servicenow Store.
- Have an active and configured/supported NinjaOne Instance.
- Create a User in ServiceNow and assign roles needed for integration functions.
- Configure or understand the outcome of “IRE” engine configuration.
- User must create an Incident template to populate Incident details when a new incident is created.