Integrate with Hatch, a cloud-based platform for digitally connected, real-time supply chain visibility and management.
Stop Guessing. Start Planning.
With AHEAD Hatch + ServiceNow, your IT operations team will have visibility into exactly what is in-bound
from Day 0 and exactly what is in-stock from Day 1.
The AHEAD Hatch ServiceNow data integration empowers organizations to better manage their assets by providing a trusted data source for asset and configuration data from the very beginning of the Asset lifecycle. Asset data typically hard to collate and load into ServiceNow is provided from a single integration to AHEAD Hatch, such as Asset-related purchase order and contract data. This creates a single source of record for your assets with Procurement, Shipping & Warranty information from Hatch, coupled with Ham Pro and Discovery data sets from ServiceNow.
To summarize, the AHEAD Hatch integration with ServiceNow will provide the following in the ServiceNow Asset Management module:
- Improved Asset Management Data set and accuracy
- Direct Asset Contract data population
- Warranty dates
- Configuration data, enabling accurate capacity planning.
- Accurate purchase order details with related assets
- Automated status update for inventory on order, received, & in stock.
- Multi-vendor shipment tracking
- Shipment tracking numbers
- Accurate Renewal data
Integrate with AHEAD Hatch, a cloud-based platform for digitally connected, real-time supply chain visibility and management.
- Improved Asset Management Data set and accuracy
- Direct Asset Contract data population
- Warranty dates
- Configuration data, enabling accurate capacity planning.
- Accurate purchase order details with related assets
- Automated status update for inventory on order, received, & in stock.
- Multi-vendor shipment tracking
- Shipment tracking numbers
- Accurate Renewal data
Additions
- Added new Hatch Admin Center
- Focused on maintaining and administrative tasks for the Integration
- Test Connections and Identify Errors
- Easy access to Contact Support with questions or errors.
- Added new Hatch Experience Workspace
- Focused on asset managers that want to see Hatch only data and information in ServiceNow.
Fixes
- Fixed issues with Contracts Data Import
- Addressed empty Vendor field
- Will now discern between Warranty and Service Contract Model / Contract Types.
- Name / Short Description is the shot-hand
- Updated Description to be the long-hand version of the contract.
- Updated Matching Logic for Warranties, so if the warranty details are identical (same start/end dates) we create only one warranty entry and associate it to the various assets it applies to.
- This is to help reduce noise / duplication in the warranties.
- Added System Property to control if Contracts with no contract numbers are created, such as Warranties or Historical Imports where Entitlements / Contracts were imported and no contract metadata was available.
- CIName is now determined by Asset Name in hatch or Manufacturer Serial Number if name is blank.
- Added Reconciliation Rules to put hatch attributes at a very "low" priority, so that customers can decide precedence.
- Added Name and Location as attributes.
Required plugins and products
· Procurement
· IntegrationHub ETL CMDB (from ServiceNow Store)
· Integrations Commons for CMDB (from ServiceNow Store)
· CMDB CI Class Model (from ServiceNow Store)
· ServiceNow IntegrationHub Action Step – REST [com.glide.hub.action_step.rest]