The app acts as the configuration bridge between ciopulse and servicenow, allowing administrators to register their ciopulse instance URL and portal code directly within servicenow. Once connected, admins can automatically trigger post-ticket surveys through ciopulse whenever incidents or requests are resolved. It includes a ready-to-use flow action for sending post-resolution survey triggers and built-in mapping for support groups and survey identifiers.
• Simple, no-code setup to connect a servicenow instance with a ciopulse tenant
• Secure configuration of base URL and portal code within servicenow
• Ready-to-use subflow for triggering post-ticket surveys automatically
• Built-in mapping for support groups and survey identifiers
• Forms the foundation for deeper ciopulse feedback and analytics integrations
Initial Release
ITSM
Other Requirements:This application requires access to an active ciopulse subscription for full functionality.
While the app can be installed and configured independently within servicenow, survey triggers and data exchange rely on an external ciopulse environment.
No additional third-party licenses or software are required.