Brazil, Australia, Zurich, Yokohama
Standalone Application
Order Management is a dynamic catalog-based system that captures, enhances, and oversees the complete lifecycle of product and service orders. It efficiently handles order orchestration, data enrichment, and decomposition to ensure accurate and timely fulfillment.
- Define products, underlying services, and the relationships between them
- Create offerings for these products and services and market them to customers
- Capture and enrich new orders received through channels which include eBonding (pre-San Diego), Service Bridge (post-San Diego), and the Product Order Open API
- Decompose orders into the appropriate product, service, and resource orders and order tasks required to fulfill those orders
- Manage and orchestrate service orders received from external customer order management systems
- Manage and dynamically compensate for changes received when a customer or service order is in flight
- Identify order fallout and automatically route fallout tasks to the appropriate team to investigate and diagnose
- Define catalog rules that dictate how order characteristics are propagated and transformed during order fulfillment
- Includes demo data to demonstrate order intake and fulfillment for enterprise mobility products
- Converted "Decompose Customer Order" flow to Business rule and made flow as inactive.
- As a part of buyer organization support in order creation, following fields and roles were introduced.
- Buyer Organization : The name of the organization for which the order is created.
- Buyer Organization Member : Employee for whom the order is created.
- New Roles :
- sn_bus_org_orm.org_b2l_sales_rep. -- Role assigned to organization staff to create and manage Buyer Organization related orders at their locations.
- sn_bus_org_orm.org_b2l_approver. -- Role assigned to organization staff to approve buyer organization related orders at their locations.
- sn_bus_org_orm.org_bo_b2l_requestor. -- Role assigned to organization staff to create and manage Buyer Organization related orders at their locations.
- sn_bus_org_orm.org_bo_b2l_manager. -- Role assigned to organization staff to create and manage Buyer Organization related orders at their hierarchical locations.
Not applicable for this application version.
Requires the following applications:
- Product Catalog Advanced
- Product Inventory Advanced
- Telecommunications, Media and Technology Core
- Compatibility Management
- Configurable Workspace for Order Management
- Customer Service Install Base
- Customer Service Case Action Status
- Data model for Order Management
- CMDB CI Class Models
- Fallout management
- Attribute propagation