Brazil, Australia, Zurich Patch 6, Zurich, Yokohama
Standalone Application
ServiceNow® Health and Safety Incident Management includes Employee Center and Now Mobile based incident and observation submission tools. Employees can easily submit incident and observation reports to safety teams.
Featuring a Health and Safety Workspace, safety teams can conduct investigations into safety incidents using tools like the incident playbook, injury and illness logs, root cause analysis, and corrective and preventive actions. If Critical Event Management is also installed, safety incidents can be linked to any of the emergencies that your company is managing.
- Incident playbook
- Injury and illness
- Root cause analysis
- Assignable corrective, preventive, and learning actions
- Unified workspace including root cause analysis, logs and injury playbook, and risk assessments
- Report field mapping that enables users to import custom PDF templates to cover regional and industry incident reporting needs
- Meeting management for tracking safety meetings and minutes of meeting
- Conversational incident and observation intake
New
- Employees can view their Health and Safety incidents in EmployeeWorks. The My Requests page displays all incident records, enabling users to access details and updates for each incident directly within EmployeeWorks.
Fixed
- The injured person body-part labels correctly include Left/Right prefixes for symmetric body parts. Individual injury selections and data-driven side-specific values are preserved, and the body picker component no longer collapses multiple injuries to a single selection.
- The Employee Center bundle reliably injects a framework de-duplication guard, preventing crashes in the body picker on customer Employee Center pages.
Not applicable for this application version.
Requires ServiceNow Zurich or a later family release.
Other Requirements:- Requires WSD location data model for location choices
- Requires WSD visitor management to log incidents for visitors
- Requires EAM for asset associations
- Requires CEM if you wish to associate incidents with emergencies managed in Critical Event Management
- Requires Learning Core for assignment of learning actions