The Service Graph Connector for Observability - Dynatrace imports the following types of data from Dynatrace to ServiceNow CMDB:
- Hosts
- Processes
- Services
- Applications
A Service Map is created using the relationship between various applications, application services, and infrastructure elements.
(Optional) This version also adds the ability to configure the ingestion of events through Event Management and automatically correlates events to the discovered CIs. As additional contentual enrichment information for the events, metrics and logs are also imported and associated with the events.
- Accurately classifies Dynatrace output into the appropriate CI classes: Application, Application Services, and Servers.
- Eliminates superfluous data that would otherwise clutter the Service Maps.
- Enriches events using log and metric data from Dynatrace.
- Changed
- Updated the logic for the normalization of process paths, parameters, and command-line argument values for Windows processes to be with consistent with the processing logic for Linux processes.
- Established VM-to-server relationships for Azure VMs.
- Added unique environment values to the service name to prevent service record flapping.
- Added support for classifying Solaris servers.
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Required plugins and products
- Integration Commons for CMDB (from ServiceNow Store)
- CMDB CI Class Model (from ServiceNow Store)
- ITOM Discovery License
- IntegrationHub Data Stream Action
- Observability Commons - Only required for event ingestion. This dependency must be installed prior to installing this application. This app is hidden and can be found at the link in the Supporting Links section.
Usage of this Service Graph Connector requires a subscription to a Subscription Unit based IT Operations Management (ITOM) Visibility or ITOM Discovery application. Managed IT Resources (as defined in Section 1.1 of the ServiceNow Subscription Unit Overview - https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-subscription-unit-overview.pdf) created or modified in the CMDB by this Service Graph Connector, but not yet managed by ITOM Visibility or ITOM Discovery, will increase Subscription Unit consumption within that application. Customers should review their current Subscription Unit consumption within ITOM Visibility or ITOM Discovery to ensure available capacity.