ServiceNow and Juniper Networks® have teamed up to provide automated network infrastructure and services deployments in the ServiceNow platform. This integration provides managed service providers and large enterprises the ability to ingest orders. provision, deploy and monitor the network user experience all from inside ServiceNow. This capability enables network operations and management teams to automate manual processes, reduce errors and accelerate network equipment deployment all while reducing costs.
- Delivering Streamlined Network Automation and Efficiency
The integration of ServiceNow and Juniper Mist AITM streamlines the entire process from customer onboarding, order management, provisioning, deployment, monitoring, and alerting.
- Simplifying Configuration and Deployment
The integration offers substantial advantages by automating Day 0-2 processes. Now, with the automation capabilities and use of Juniper MistTM REST APIs, customer onboarding, order ingestion, configurations, mapping, hardware deployment and more can be implemented directly from ServiceNow.
- AI-driven Proactive Network Management
This turn-key AI-driven closed-loop solution is designed to automate time-consuming processes for service providers and large enterprises. It empowers organizations with end-to-end network service provisioning, monitoring, and alerting capabilities.
Key Outcomes:
MSPs and enterprise users can benefit from the following:
- Streamlined customer onboarding and order management processes
- Catalog-based product and services offered for wired, wireless, SD-WAN, security services
- End-to-end network service provisioning, monitoring and alerting
- Automation that minimizes manual workflows and operator errors
Requirements
- Users must have a Juniper Mist account
- Users must generate an API token from Mist (used by ServiceNow to communicate with Mist)
- Users must have a Mist Organization
Leverage Mist APIs to automate Day 0, Day 1, and Day 2+ operations, including:
- Site provisioning – Create sites in your Mist organization with name and address
- Site configuration – Assign site groups, RF templates, network templates, and WAN templates
- Device lifecycle management – Claim network devices into the organization and assign them to sites
- Firmware management – Orchestrate device firmware upgrades and version control
Enable complete, automated campus network deployments directly from ServiceNow workflows. Pre-built workflows included for common operations such as firmware upgrade management.
Version 1.14.0
New Actions:
- MIST createSiteMapStack
- MIST updateSiteMapStack
- MIST deleteSiteMapStack
- MIST getSiteMapStack
- MIST createSiteFloorplan
- MIST updateSiteFloorplan
- MIST deleteSiteFloorplan
- MIST getSiteFloorplan
- MIST addSiteFloorplanImage
- MIST deleteSiteFloorplanImage
- MIST countOrgWirelessClientEvents
- MIST countOrgNacClientEvents
- MIST countOrgDeviceEvents
New Data Streams:
- MIST listSiteMapStacks DataStream
- MIST listSiteFloorplans DataStream
- MIST listOrgRfTemplates DataStream
- MIST searchOrgWirelessClientsEvents DataStrem
- ServiceNow IntegrationHub Starter Pack Installer (com.glide.hub.integrations)
- ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream)