Investigative Case Management (ICM) is the AI-first platform for government fraud, waste, and abuse investigations, designed to modernize investigative operations, accelerate case resolution, and ensure regulatory compliance.
Purpose-built foundation of data models, workflows, and AI agents transforms paper-based and spreadsheet-driven processes into unified digital operations. ICM provides a standard architecture for managing complex investigations with a government-optimized data model supporting diverse investigation types and comprehensive evidence management.
With ICM, investigative agencies can:
- Accelerate case intake and reduce administrative burden
- Improve investigative quality through comprehensive evidence management
- Ensure compliance with regulatory requirements and audit standards
- Scale investigative capacity without proportional headcount increases
Investigative Foundation
- Purpose-built data model investigations
- Security framework for sensitive case data
- Compliance-ready audit trails
Entity Management
- Track entities for persons, property, vehicles, organizations, locations, etc.
- Relationship mapping and link analysis
- Cross-case entity identification
Evidence Management
- Chain of custody tracking
- Multi-source evidence correlation
Case Workspace
- Investigator-optimized pages, lists, and menus
- Dedicated persona dashboards
- Workflow-driven case progression
Link Analysis
- Investigators can view the Node Map for each entity, tasks, and evidence for the case
- Easy access to check the relationship between cross-entity
Added lead management capabilities for lead submission, intake, triage, assignment, tracking, and investigation workflows, including portal experiences for submitting and monitoring leads.
Introduced Knowledge Graph and Link Analysis capabilities, including AI-powered relationship exploration and entity-centric investigative analysis.
Improved configurability of priority determination and information completeness criteria.
- Required plugins and products
- Public Sector Digital Services Core (com.sn_public_sector_digital_services_core)
- Now Assist for PSDS (com.sn_psds_gen_ai)
- CSM Investigative Case Management (com.sn_csm_icm)