Bearing brings physical security into your enterprise workflow—natively on ServiceNow. Designed for corporate security leaders, SOC teams, and resilience officers, Bearing replaces fragmented tools and manual processes with a unified command center.
Customers struggling with swivel-chair operations, inconsistent site assessments, and slow threat triage gain a single platform that automates event-to-incident handling, centralizes access management, and provides audit-ready reporting.
With integrations for access, video and critical event management systems, plus role-based dashboards, AI-powered search, and a self-service portal, Bearing empowers organizations to reduce response times, improve accountability, and strengthen compliance—while lowering total cost of ownership.
Built natively on ServiceNow, Bearing differentiates with enterprise-grade workflows, seamless scalability, and zero additional plugins required.
- Event-to-Incident Automation – Instantly convert alerts into actionable incidents, tasks, or requests with automated processing.
- Access Level Management – Centralized governance across disparate systems with automated training verification.
- Real-Time Threat Ingestion – Centralized threat management across multiple sources with enhanced protected asset tracking.
- SOC Workspace – Live dashboards, SLA tracking, severity metrics, and AI-powered workspace search.
- Proactive Risk Assessments – Audit-ready site & asset scoring with enhanced assessment capabilities.
- Camera Alert Integration – Real-time video alerts with CI linking.
- Device Onboarding – CSV import for cameras with external IDs via centralized Import Manager.
- Visitor Workflow – Automatic badge event association with records.
- Physical Security Operations – Manage proactive security actions such as guard tours, site surveys and drills (Early Access).
New features:
- AI-powered workspace search with dedicated search page and application-specific containers (AI plugin)
- Centralized Import Manager UI for streamlined device and data imports
- Alert workflow automation: create incidents, requests, or tasks directly from alerts with automatic processing
- Physical Security Task lifecycle management with activity logs, work notes, and email client
- Automated training verification for badge access requests with configurable workflows
- Enhanced protected assets and impacted locations tracking across alerts and incidents
- Email notifications for incident and task assignments to users and groups
- Activity log enhancements for request creation and incident management
- Everbridge integration enhancements with Critical Event categorization
- Access control improvements for group-based task and incident visibility
Integrations:
- Genetec WebSDK for camera alerts
- Webhook for Milestone VMS alerts
- Universal Events Webhook enhancements
- Everbridge Critical Event Management with improved field mapping
Enhancements:
- Streamlined alert processing with four-outcome workflow (incident/task/request/close)
- Enhanced incident management with comprehensive activity logging and audit trails
- Improved workspace navigation with search results opening in workspace view
- Refined access control logic for non-bearing users on assigned tasks
- Expanded device and alert intelligence with protected asset associations
- Site Security Assessment workflow improvements
- Improved channel and communication handling for incidents and alerts
The Bearing application is a fully self-contained solution built natively on the ServiceNow platform. No additional ServiceNow products or plugins are required for core functionality.
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Supported Platforms:
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ServiceNow Xanadu, Yokohama and Zurich releases tested and supported
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Licensing:
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Requires a standard ServiceNow subscription
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Supported Roles:
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Configurable custom role-based access (admin, agent, assessor, etc.)
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Custom Roles contain system roles. These OOB roles are subscription-free and are needed for the app.
- No additional licenses are required
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Installation:
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Installed as a scoped application directly from the ServiceNow Store
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No integration middleware required
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Data Sources:
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Compatible with third-party integrations (e.g., Everbridge, ACRE)
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Supports inbound email-to-event parsing, portal form submissions, and webhook payloads
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Additional Notes:
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All features, workflows, and dashboards are native to the ServiceNow platform
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No other ServiceNow plugins are required