0
38.0.17
Zurich, Yokohama Patch 4, Yokohama, Xanadu Patch 9, Xanadu Patch 2, Xanadu, Washington DC Patch 7, Washington DC Patch 4
The ServiceNow® Health Log Analytics application helps predict IT issues before they affect users. The application helps you solve issues faster by ingesting, analyzing, and correlating machine-generated log data in real-time.
When Health Log Analytics helps detect a deviation from a normal pattern, it alerts you of a possible business-impacting issue.
Health Log Analytics is a ServiceNow ITOM AIOps application.
- Log ingestion and processing
- Predictive alerts based on anomaly detection
- MTTR and Root Cause Analysis
- Machine Learning (ML) and Artificial Intelligence (AI) - Discover patterns in your log data
- Log Viewer
- Alert visualization
- Log analytics alert rules - Define rules that detect anomalous behavior
- Executive dashboards
New
- HLA is now available for On-Premise deployments
- New HLA Admin Experience (Phase 1): Map Log Context
- New UX for viewing data input mapping results
- Streamlined, simplified manual steps
- Clear visibility and explanations
Changed
- Enabled export of HLA setup configurations by Log Source, facilitating environment migration and cloning
- HLA administration and maintenance:
- Enhanced visibility into AI Engine status for better supportability.
- Failed HLA health checks are displayed in Integration Launchpad screens
- Improved user messages and warnings in HLA screens: Data Input Mapping, Source Type Structure
- Added new HLA health checks to ease the HLA setup process.
- Created Log Export Service (LES) integration for HLA to read glide-node and other logs exportable via LES
Fixed
- Resolved the issue where surrounding logs were not being created
- Fixed generic UX defects in log integrations in Integrations Launchpad
- Addressed general defects and bug fixes
ITOM AIOps.