Requests for desktop and mobile software applications are one of the most common IT tickets, burdening IT support with manual, repetitive work. Client Software Distribution 2.0 (CSD 2.0) enables administrators to stop the productivity drain by automating these requests from the service catalog using third-party management systems to unlock IT support productivity and deliver fast, 24x7 self-service resolution.
Client Software Distribution 2.0 (CSD 2.0) modernizes and expands support to automate software requests on a broader range of Microsoft endpoints and Apple devices with baseline support for:
- Microsoft Endpoint Configuration Manager for Windows 10/11, Windows 365, and Azure Cloud VMs
- Jamf for macOS and iOS
- Microsoft Intune for Windows 10/11, iOS/IpadOS, and macOS
CSD 2.0 is better together with Software Asset Management (SAM) Pro – automate software installation and removal with CSD 2.0; manage risk and compliance and control costs with SAM.
CSD 2.0 is a framework of foundational Subflows and Subflow Templates that enables faster and easier support for third-party endpoint managers such as Microsoft Endpoint Configuration Manager, Jamf, Microsoft Intune, etc.
It drives IT support productivity and fast, self-service resolution for software installation and removal requests.
Foundational Subflows:
- Assign License
- Extend Lease
- Deploy Software Post Processing
- Lease-End Notification
- Delete Lease Records
- Revoke Client Software
- Revoke License
Subflow Templates:
- Deploy Application Template
- Look up Configuration Data Template
- Revoke Application Template
Available AI Agents:
- Jamf Group Membership Addition Agent
- Jamf Group Membership Removal Agent
- Jamf Group Creation Management Agent
- Jamf Group Deletion Management Agent
- Jamf Application Targets Addition Agent
- Jamf Application Targets Removal Agent
- Microsoft Intune Group Creation Management Agent
- Microsoft Intune Group Deletion Management Agent
- Microsoft Intune Application Assignment Deletion Agent
- Microsoft Intune Application Assignment Creation Agent
- Microsoft Intune Group Membership Addition Agent
- Microsoft Intune Group Membership Removal Agent
- Catalog Item Creation Agent
Available Agentic workflows:
- Jamf Group Management Agentic Flow
- Microsoft Intune Group Management Agentic Flow
New: AI Agents and Agentic workflows for group management and catalog item creation.
Required plugins and products
- See Supporting Links and Docs
ServiceNow out-of-the-box Spokes are quick start recipes for customers to simplify usage of core API functionality to third-party systems. Spokes are not to be considered as comprehensive integration solutions that cover all integration requirements you may have. For additional integration requirements not covered by the out-of-the-box Spoke, customers can reference our documentation to leverage the out-of-the-box actions and sub-flows to develop new Spoke Actions in the out-of-the-box Spoke and/or build a custom Spoke.
Protocols and Spokes that are available in the Subscription Product, Integration Hub, Automation Engine and Workflow Data Fabric are set forth in the then-current applicable Product Documentation. For details on Spoke entitlements available with specific Subscription Products, please view the KB article in the "Supporting Links". Use of Protocols and Spokes may consume Integration Hub Transactions that may require purchase of Integration Hub, Automation Engine or Workflow Data Fabric subscription at an additional fee. Customer may use the Spoke(s) included in Subscription Product for use cases even beyond the Subscription Product. Integration Hub Transactions are not included in a ServiceNow Subscription Product, but only included in Integration Hub, Automation Engine and Workflow Data Fabric subscriptions.