CSDMhub transforms Configuration and Service Data Management by introducing a governance and intelligence layer across all CSDM tables, including Business Applications, Services, Offerings, and related entities. At its core, Eagle View (Health 360 & Portfolio Insights) provides a centralized command center to monitor CSDM health, track incidents, problems, changes, and outages, and highlight data quality gaps. With built-in Portfolio Management, service owners gain scoped visibility into their applications and services, enabling ownership accountability, SLA tracking, and targeted operational insights.
The platform enhances visibility and decision-making through the Unified Map, an interactive graphical representation of CSDM relationships with real-time dependency tracking and impact analysis, supporting both CSDM 3.0 and 4.0. Automated Relationship Mapping ensures accurate and consistent connections across all CSDM layers, while the CSDM Validator introduces approval-driven validation workflows to verify relationships, enforce governance, and maintain data integrity with audit-ready tracking.
CSDMhub drives operational efficiency through Bulk Data Management for large-scale updates, Request Services for lifecycle management with flexible approvals, and a centralized Admin Console for governance configuration. Guided Setup simplifies adoption with structured, validation-driven flows, while Task and Approval Management provides a unified workspace for operational activities. Combined with a built-in Knowledge Hub, CSDMhub enables organizations to improve data quality, enforce ownership, reduce complexity, and scale CSDM adoption effectively within the ServiceNow ecosystem.
CSDMhub consists of essential features, designed and built by ITnow specialists. Provides deeper insights into your CSDM setup, leading to stress-free implementation and improved service management
- Rapid CSDM Implementation
Accelerates adoption with automated workflows and structured processes, reducing implementation time and manual effort.
- Health 360 & Portfolio Hub
Centralized dashboard to monitor CSDM health across all maturity phases with data quality checks, SLA tracking, and “Needs Attention” insights.
Includes Portfolio Management, enabling service owners to create scoped portfolios, track performance, and gain targeted operational visibility across Business Applications and services.
- Unified Map (Relationship & Impact Visualization)
Interactive graphical view of CSDM relationships with dependency mapping, upstream/downstream analysis, and real-time sync. Supports both CSDM 3.0 and 4.0 structures.
- Automated Relationship Mapping
Automatically establishes and maintains relationships across all CSDM layers, ensuring accuracy, consistency, and governance without manual effort.
- Guided Setup (Crawl–Walk–Run–Fly)
Structured approach to create and update CSDM data with built-in validations, approvals, and automated relationship mapping.
- Admin Console (Governance & Configuration)
Centralized control for approvals, catalog configurations, and governance rules with flexible user/group-based control across domains.
- Request Services (Lifecycle & Approval Management)
Catalog-driven creation, update, and retirement of CSDM entities with dynamic approval handling, default configurations, and per-request overrides.
- Bulk Data Management
Efficiently import and update large volumes of CSDM data, improving scalability and reducing operational overhead.
- CSDM Validator (Relationship Validation Engine)
Ensures data integrity by validating upstream and downstream relationships with approval workflows, progress tracking, and audit-ready validation tasks.
- Unified Task & Approval Workspace
Single interface to manage tasks, approvals, and operational activities with filtering, tracking, and quick navigation.
- Knowledge Hub
Centralized repository for CSDM best practices, implementation guidance, and documentation resources.
CSDMhub enables organizations to operationalize CSDM with governance, automation, and portfolio-level visibility and driving better decision-making, improved data quality, and scalable service management.
Please refer to the Installation and Upgrade Guides for more detailed instructions.
CSDMhub functions without any prerequisites.