An Otto powered, conversation-first employee experience where every interaction is personalized to the individual dynamically surfacing the content, answers, and actions they need, across all system they work in, the moment they need it. This app enables IT Service Management specific experiences for employees.
• A conversation-first employee experience powered by Otto.
• Complete and monitor catalog requests through a conversational chat experience
• Search across enterprise content sources — SharePoint, OneDrive, Google Drive, Slack, Outlook etc.
• Answer any employee question with AI-powered World Knowledge.
• Approve, reject, and act on tasks across departments from an inbox.
• Give employees a personalized canvas — a customizable space for widgets, tools, and content relevant to them.
• Find colleagues and explore org structures with AI-powered people search.
• Host employee knowledge and catalog for a unified experience.
ITSM specific experiences include -
• Service Health widget and service status page
• Walk-up widget: Self-serve tech lounge check-in and appointment booking
Note: You can use Employee Slate for ITSM either with Employee Slate for Moveworks or with Employee Slate for Now Assist. For information on configuring Employee Slate for ITSM with these applications, see Configure ITSM Employee Slate for Moveworks.
New
- Walk-up notifications: Employees now receive walk-up notifications on email for the following events:
- Booking an appointment
- Cancelling an appointment
- Checking in as a walk-in
- Cancelling a walk-in
- When their walk-in turn is about 15 minutes away
- Reminders 1 hour and 15 minutes before a scheduled appointment
Changed
- Service Health widget improvements
- Subscribe: Employees can subscribe to a service on the service status and service deep-dive pages.
- Subscription notifications: Subscription confirmations are sent by email
Fixed
- The Under Maintenance health status on the Service Health main page is now aligned correctly in localized languages.
- The Edit details section in the Walk-up widget no longer returns an error.
Removed
None.
Required plugins and products:
1. Employee Slate Core - sn_ex_ai_portal
AND
2. Employee Slate for Moveworks - sn_ex_emp_hub_mw
OR
Employee Slate (built for Now Assist)