Brazil, Australia Patch 1, Australia, Zurich Patch 6, Zurich, Yokohama Patch 12, Yokohama
Standalone Application
Service Exchange for Providers simplifies the interaction between consumers and providers by offering features like Remote Catalog for seamless service requests and Remote Choice for real-time option selection. It ensures secure and authorized access through Personas and Authorized Users, while Provider Task and Remote Task facilitate transparent and collaborative multi-instance workflows. Additionally, Transforms enables both parties to manipulate inbound and outbound data, making the whole process flexible and efficient.
Key Features Include:
- Mismatched Versions and Configuration Revisions: Ensure that providers and consumers using Service Exchange (SE) can operate on different platform releases and application versions without disruption to active entitlements and processes
- Remote Catalog: Keep the development of shared catalogs and the workflows/integrations in the provider's instance while sharing them with consumers as simple record producers that generate integrated requests in the provider’s instance.
- Remote Choice: Enables real-time selection of provider choice data in Remote Catalog item variables.
- Personas: Restrict user access to remote catalog items with personas attached to authorized users in the consumer instance.
- Authorized Users: Manages user recognition between instances, and ensures secure access to remote catalog items with personas.
- Consumer Pre-Flows: Run consumer-defined processes before a task is synced to a provider. Consumer-specific variables can be added to support the process.
- Proactive cases: Enables providers to collaborate and be transparent with customers by sending Provider Tasks to the consumer instance.
- Provider Task: Enables providers to send Case alerts proactively to their connected consumers via the Provider task table without setup or configuration for the purpose of being transparent and collaborative.
- Remote Task: Provides a sustainable replacement for custom eBonding. Remote Task creates linked tasks across multiple instances without the need to build an integration, enabling business workflows between them. Remote Task transmits comments, attachments, and mapped fields between instances.
- Transforms: Enables a provider or consumer to transform inbound and outbound data for Remote Tasks.
- Virtual Fields & Transforms: Enables mapping and transformation of fields not present in both instances.
- Foundation Data Sync: enables the structured sharing of data from provider to consumer instances. FDS supports all CMDB tables, as well as the following non-CMDB tables: Asset, User, Group, Location, Company, and Department.
- Service Exchange Health Dashboard: Consolidates errors and scan checks (Findings) that identify inconsistencies early. Enhances integration stability, reduces troubleshooting, and offers error solutions to boost productivity. Provides on-demand and scheduled scans via builtin suites.
- Magic Links: SSO login for consumers allowing direct access to resources in the provider instance.
- ScratchPad: Share name/value pairs between instances as JSON data on Provider Tasks and Remote Tasks.
- Order Management for Service Exchange: Streamlines integration between providers and customers' ServiceNow instances, automating orders and tracking to reduce delays and enhance service delivery.
Foundation Data Sync v2.4.17
Changed
- Improved the attachment sync strategy between provider and consumer.
Service Exchange Remote Process Sync Transport v2.4.17
Fixed
- Tightened OAuth client-credential token scope, limiting what a token can access. (PRB2067950)
- Removed the snc_internal role requirement from the REST API that failed if the role was missing (PRB2076065)
Service Exchange Health v2.4.17
New
- When a connection goes down, some known issues are now auto-diagnosed and fixed, with the outcome logged on the resulting health issue.
- Connection health now tracks slow/down occurrences, resetting monthly.
- Overridden consumer updates now generate a visible error record instead of failing silently.
- Existing error code 999 unknown health issues converted to known issue types
Changed
- Stale slow/down status indicators now clear automatically once a connection recovers.
Fixed
- Fixed translation issues in scan-suite filtering, offboarding, and a connection status label. (PRB2038126)
Service Exchange for Consumers v2.4.17
New
- Error code 999 health issues now include more context on what's affected.
Fixed
- Fixed a localization issue found during a routine scan. (PRB2083235)
- Fixed embedded images appearing broken, or as raw HTML, when synced to the provider. (PRB2076772)
Service Exchange for Providers v2.4.17
New
- Existing error code 999 unknown health issues converted to known issue types
Fixed
- Fixed catalog item variable-set order not carrying over when published as a Remote Record Producer. (PRB2074741)
Service Exchange Base v2.4.17
New
- Admins can upgrade a connection from legacy OAuth to Client Credentials directly from the connection record.
- Sync job frequency is now configurable via a system property instead of fixed.
Fixed
- Tightened OAuth client-credential token scope, limiting what a token can access. (PRB2067950)
- Fixed an issue blocking simultaneous inbound and outbound transforms on the same field. (PRB2075724)
- Fixed a Remote Record Producer publish issue where a dependent variable kept pointing to the prior version. (PRB2074843)
- Fixed a missing translation label on the Case table. (PRB2083234)
- The Service Exchange Admins group is no longer selectable as a task/problem assignment group. (PRB2079342)
v2.4.17
Foundation Data Sync for Consumers
Foundation Data Sync for Providers
Service Exchange Order Management for Providers
Transporter
These releases update the application to version 2.4.17 with no functional changes outside of the mentions above.
Not applicable for this application version.
- No manual dependencies.