Watch is built for utilities that must coordinate people, assets, and communications during high-impact events such as storms, wildfires, and outages incidents. It is designed for emergency operations leaders, field supervisors, communications teams, and IT/OT operators who need a shared, real-time view of what is happening and the ability to act quickly and consistently across the enterprise.
The app addresses a core problem utilities face today: emergency response is fragmented across weather tools, OT/SCADA systems, manual playbooks, field communications, and post-event reporting. Watch unifies these workflows on ServiceNow by automatically ingesting risk and OT signals, correlating them to assets, launching regulated response playbooks, coordinating field execution, and managing stakeholder communications in one closed loop. This reduces manual coordination, speeds decision-making, and improves operational consistency during critical events.
Customers using Watch achieve measurable outcomes, including faster restoration times, improved crew and contractor utilization, and reduced regulatory reporting effort through automated evidence capture. Unlike point solutions focused only on alerts, tickets, or communications, Watch uniquely connects situational awareness, executable playbooks, field service, and mass communication into a single operational system turning ServiceNow into the backbone of a modern Emergency Operations Center.
- Unified situational awareness: Combines real-time risk intelligence, OT/SCADA events, GIS data, and CMDB into a single operational view.
- Regulated playbooks: Converts static SOPs into executable, compliant workflows with built-in evidence capture for audits and reporting.
- End-to-end orchestration: Automatically links detection → incident creation → field execution → stakeholder communication in one closed loop.
- Integrated communications: Native mass notification and status dashboards keep customers, regulators, and partners aligned with live operations.
- Added and refined Everbridge import tables, transform maps, scheduled jobs, REST operations, UI pages, lists, modules, ACLs, roles, and runtime configuration records.
- Added sensor data and sensor threshold functionality, including configurable threshold severity, unit choices, risk category mapping, and improved manual data entry.
- Added Watch asset and Watch location index support, including asset lookup population, refresh jobs, and risk event location/asset mapping improvements.
- Improved Everbridge authentication and runtime secret handling, including encrypted runtime state, long ID token chunking, opaque bearer token support, and safer token logging.
- Added configuration validation and runtime connection refresh pages.
- Added support for Everbridge regional endpoints and clarified the API region label.
- Added app scan and validation remediation records, especially ACL and role mappings for runtime state and UI page access.
- Zurich release
- Everbridge 360 Enterprise subscription;
- Ekatra subscription