Caller Verify for ServiceNow AI Agent embeds identity verification directly into AI Help Desk Agent workflows, automatically verifying user identity before sensitive actions are executed, without human intervention or custom coding.
When a user requests a password reset, account unlock, MFA reset, or access change through the ServiceNow Virtual Agent, Caller Verify triggers step-up MFA verification using the caller's registered Okta device. The user approves with one tap. The AI agent completes the action and updates the ticket automatically — seamlessly and securely.
No security questions. No manual verification steps. No switching between tools. Just the same trusted Okta MFA your organization already uses, now embedded directly into AI-driven workflows.
As enterprises expand AI agent's automation to handle increasingly complex IT and HR tasks, a critical gap emerges: AI agents can execute sensitive actions at scale, but they cannot detect impersonation. Without identity verification built into the workflow, automation becomes a new attack surface. Caller Verify closes it.
ABOUT TECHJUTSU
TechJutsu is a Calgary-based Identity and Access Management company and 2024 Okta AMER Rising Star Partner of the Year. Caller Verify is SOC 2 certified and listed on the Okta Integration Network. Trusted by enterprises across financial services, healthcare, energy, and technology across North America.
callerverify.com
Caller Verify for ServiceNow Virtual Agent is a comprehensive Application designed to secure Help Desk interactions through the ServiceNow Virtual Agent. It provides a "Zero Trust" verification layer for Virtual Agent, ensuring that sensitive actions like Password Resets and Account Unlocks are only performed after the user’s identity is verified through Caller Verify.
- Multi-Factor Support: Verify individuals using their existing MFA Enrollments in either Okta or Microsoft Entra ID. Including support for Push Notifications (Okta & Entra ID), Authenticator Applications (Google, Okta, Microsoft), SMS and Email One Time Passcodes.
- Biometric, FIDO2 and WebAuthN Integration: Support for modern device-based verification flows using Phishing resistant factors.
- Reusable Topic Blocks: Out of the box reusable topic blocks that be used to verify the identity of person using the ServiceNow Virtual agent for any use case you may have.
- Self-Service Topics: Out of the box NLU enabled topics for streamlining password reset and account unlock requests using Caller Verify and its strong verification methods.
- Dynamic Ticketing: Automated creation and closure of Incident or Interaction or other types of records based on success or failure of verification.
- Transfer to Live Agent: Ability to control if the request is transferred to a live agent if a verification failure occurs.
Initial Release
ServiceNow Virtual Agent (com.glide.cs.chatbot) - Mandatory
ITSM (Incident Plugin) - Optional for automated incident creation.
Other Requirements:
Caller Verify Spoke Plugin availale from the ServiceNow Store.
Subscription to Caller Verify which can be purchased from CallerVerify.com