Brazil, Australia Patch 1, Australia, Zurich Patch 6, Zurich, Yokohama Patch 12, Yokohama
Standalone Application
Providers often struggle with inefficiencies in their ordering processes when working with customers who have their own ServiceNow instances. This lack of integration results in poor communication, manual order handling, and delays in fulfilling orders, negatively impacting service delivery and customer satisfaction. Order Management for Providers with Service Exchange offers seamless integration and automation to transform the ordering experience, making it faster, more accurate, and more satisfying for both providers and customers.
- Seamless Integration:
- Ensures seamless integration between providers and customers' via Service Exchange, eliminating communication barriers and improving order management.
- Remote Record Producers:
- Publishes entitled product offers as Remote Record Producers, including composite products and customer-facing services, making it easy for customers to access and place orders.
- Automated Order Processing:
- Automates the submission and tracking of orders, reducing the need for manual intervention and ensuring timely fulfillment.
- Comprehensive Order Management:
- Supports a variety of order types, including new product orders, disconnects, suspensions, and resumptions, providing flexibility in managing service requests.
Foundation Data Sync v2.4.17
Changed
- Improved the attachment sync strategy between provider and consumer.
Service Exchange Remote Process Sync Transport v2.4.17
Fixed
- Tightened OAuth client-credential token scope, limiting what a token can access. (PRB2067950)
- Removed the snc_internal role requirement from the REST API that failed if the role was missing (PRB2076065)
Service Exchange Health v2.4.17
New
- When a connection goes down, some known issues are now auto-diagnosed and fixed, with the outcome logged on the resulting health issue.
- Connection health now tracks slow/down occurrences, resetting monthly.
- Overridden consumer updates now generate a visible error record instead of failing silently.
- Existing error code 999 unknown health issues converted to known issue types
Changed
- Stale slow/down status indicators now clear automatically once a connection recovers.
Fixed
- Fixed translation issues in scan-suite filtering, offboarding, and a connection status label. (PRB2038126)
Service Exchange for Consumers v2.4.17
New
- Error code 999 health issues now include more context on what's affected.
Fixed
- Fixed a localization issue found during a routine scan. (PRB2083235)
- Fixed embedded images appearing broken, or as raw HTML, when synced to the provider. (PRB2076772)
Service Exchange for Providers v2.4.17
New
- Existing error code 999 unknown health issues converted to known issue types
Fixed
- Fixed catalog item variable-set order not carrying over when published as a Remote Record Producer. (PRB2074741)
Service Exchange Base v2.4.17
New
- Admins can upgrade a connection from legacy OAuth to Client Credentials directly from the connection record.
- Sync job frequency is now configurable via a system property instead of fixed.
Fixed
- Tightened OAuth client-credential token scope, limiting what a token can access. (PRB2067950)
- Fixed an issue blocking simultaneous inbound and outbound transforms on the same field. (PRB2075724)
- Fixed a Remote Record Producer publish issue where a dependent variable kept pointing to the prior version. (PRB2074843)
- Fixed a missing translation label on the Case table. (PRB2083234)
- The Service Exchange Admins group is no longer selectable as a task/problem assignment group. (PRB2079342)
v2.4.17
Foundation Data Sync for Consumers
Foundation Data Sync for Providers
Service Exchange Order Management for Providers
Transporter
These releases update the application to version 2.4.17 with no functional changes outside of the mentions above.
Not applicable for this application version.
- Service Exchange for Providers
- Sales and Order Management for Technology or Telecommunications